1. Purpose and Scope

At ASG Security, your privacy and trust are top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (texashomesafe.com) or interact with our digital forms, SMS programs, or related services (collectively, the “Services”).

Our Services connect homeowners and property owners with professional home-security solutions — including installation, monitoring, and smart-home products. We respect your privacy and comply with all applicable data-protection laws, including the California Consumer Privacy Act (CCPA) and other U.S. privacy standards.

2. Who We Are

ASG Security is a U.S.–based provider of residential and commercial security solutions.
We design, install, and monitor systems using leading technologies such as Honeywell Home and Eufy equipment to protect homes throughout San Antonio, Austin, and surrounding Texas communities.

You may contact us about this Policy or any privacy-related matter:

ASG Security

3300 Nacogdoches Rd, #250
San Antonio, Texas 78217

Email: [email protected]

Phone: +1 (866) 665-2210

3. Information We Collect

We collect only the information necessary to deliver our Services or communicate with you effectively.

Information you provide: Name, address, email, and phone number. Property details (home size, ownership, equipment preferences). Scheduling or installation preferences. Any other data you choose to share through our forms or SMS conversations. Information collected automatically: Device type, browser, and IP address for site security and analytics. Cookies and similar technologies (see our Cookie Policy below).

4. How We Use Your Information

We use your data to:

Provide quotes, schedule appointments, and install or monitor systems you request

Send appointment confirmations, service reminders, and account notifications

Deliver limited promotional offers (only if you have opted in)

Improve our website, marketing, and customer experience

Comply with legal or regulatory obligations

We do not sell your personal information to third parties.

5. SMS Communication & Consent (A2P Compliance)

By submitting a form or otherwise providing your phone number to ASG Security, you consent to receive SMS or MMS messages from us. Message frequency varies. Message & data rates may apply.

Text HELP for assistance or STOP to unsubscribe at any time.

Consent is not required to make a purchase.

We use these messages for appointment confirmations, installation updates, service alerts, and occasional special offers.

Your opt-in and opt-out preferences are respected immediately.

We maintain carrier-compliant records of consent and adhere to all A2P 10DLC and CTIA messaging guidelines.

6. How We Share Information

We may share limited data with: Trusted service providers (installers, monitoring centers, or software vendors) who perform work on our behalf Payment processors for authorized transactions. Advertising or analytics providers — in aggregated or de-identified form only — to measure campaign effectiveness

All partners are bound by confidentiality and data-protection agreements. We never share customer data with unrelated third parties or external marketing lists.

7. Data Retention

We keep your data only as long as necessary to fulfill the purpose for which it was collected or as required by law. Quote or inquiry data: up to 24 months after last contact. Active customer records: for the duration of your service agreement plus 3 years. SMS consent logs: maintained for verification and compliance.

8. Data Security

ASG Security uses industry-standard safeguards — encryption, firewalls, limited-access systems, and secure hosting environments — to protect your data. While no online system can guarantee absolute security, we continually update our protocols to minimize risk.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to: Access the personal information we hold about you. Request correction or deletion of inaccurate information. Opt out of receiving marketing communications. Request a copy of your stored data in portable format. To exercise any of these rights, contact [email protected] or call +1 (866) 665-2210. We respond to verified requests within applicable statutory deadlines.

10. Cookie Policy

Cookies help us improve your browsing experience and measure site performance.
You may block or delete cookies through your browser settings. Some features of the site may not function properly without them. For more detail, visit our full Cookie Policy section at the bottom of this page.

11. Money-Back Guarantee

At ASG Security, satisfaction is guaranteed. If you are not fully satisfied with your installation or equipment within six (6) months of activation, and we are unable to resolve the issue after reasonable service attempts, we’ll refund the cost of your installed equipment — once returned in working condition — and cancel monitoring with no penalties. This guarantee is non-transferable and does not apply to customer-caused damage, misuse, or acts beyond our control (e.g., power surges, Internet outages).

12. Theft Protection Guarantee

In the unlikely event of a burglary while your professionally monitored ASG system is armed and active, ASG Security will reimburse up to $500 toward your homeowner’s-insurance deductible.
Eligibility requires continuous professional monitoring, police report submission within 60 days, and verified proof of system status at the time of the incident. Claims not meeting all requirements or found fraudulent may be denied. This policy ensures that our customers always have backup protection — even beyond the alarm itself.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will be posted here with a new “Effective Date.” Continued use of our website or Services after an update constitutes acceptance of the revised policy.

14. Contact Us

For privacy concerns, data-access requests, or general questions, contact us:

ASG Security

3300 Nacogdoches Rd, #250
San Antonio, Texas 78217
[email protected]

📞 +1 (866) 665-2210

© 2025 ASG Security. All Rights Reserved.

ASG Security is an independent home-security provider. Equipment and brand names (Honeywell, Eufy, Google Nest, Yale, etc.) are trademarks of their respective owners and are used only to describe compatibility.